Switching from Bell Fibe to Koodo internet. Thought we could do self install but we do not have an active coax cable in the house. Trying to find a “number” to set up a date and time for a tech to come out but I am having no luck. Any suggestions? TIA
Solved
Reguesting a technician for Internet installation
Best answer by Dennis
You will need to request a callback via koodo assist to schedule a tech
https://www.koodomobile.com/en/help?autobots=rollout
You will need to request a callback via koodo assist to schedule a tech
https://www.koodomobile.com/en/help?autobots=rollout
My spouse and I have requested a technician to install coax about 15 times since February 28th. Every time they’re scheduled to come, they don’t show up. We request a callback, the call taker submits a ticket into the abyss and we repeat. We’ve both been loyal customers and are about to switch cell providers because their support team is incompetent. We’re paying for internet we don’t have. There is no accountability anymore. I wish you a better experience than us, but warn you may be stuck lost as well.
+4Hi
We are sorry to hear about this experience!
We have been unable to identify your account based on your community profile.
Just to double check, you have received the equipment and the activation email and you created your self serve profile for the Koodo Internet subscription?
Hi
We are sorry to hear about this experience!
We have been unable to identify your account based on your community profile.
Just to double check, you have received the equipment and the activation email and you created your self serve profile for the Koodo Internet subscription?
That is correct. We received our equipment and paid for the first month’s rent. My spouse has created the profile under his account.
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