I have monthly paid sim card from Koodo. before I travel from Vancouver, Canada to Iraq I changed my plan from prepaid to monthly payment. However, monthly, I was checking my self service account and it was showing that the due amount is 0 and when I was looking at my bank account it doesn’t show any transaction for bill payment. I thought that it might take the money for bill in a way maybe 2 or 3 months together or other ways. so it was very confusing until I got a notification message saying that the sim is not provisioned. and then I followed with it and looked at the status of my sim it was saying that it is not registered anymore! then I tried to call customer service as my self service account also deactivated and cannot access it to pay the outstanding money and reactivate mu sim. the digital assist says that I can make call back schedule but that does not work for me as I’m in Iraq right now and probably come back to Canada in the next 2 or 3 coming months. I also checked that email contact is not available for Koodo customer service. so I got stuck and I really need my sim to reactivate as I’m also a student and usually call my university in Toronto frequently. so I need urgent help and need to reactivate my sim please. Thank you.