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problems after porting a number

  • February 10, 2026
  • 2 replies
  • 24 views

I ported my number from Public to Koodo. The port was successful. 

However, 

1-when I text pictures to someone, they receive it as a group text (a new one, not just the normal texting) with both my ported number and the original number Koodo gave me. So it looks to them like a 3 person chat.

2-when I receive pictures from someone, I receive it as a chat with the two of us.  Again, not like the normal messaging back and forth, but a separate multi person chat.

I hope this makes sense.

Best answer by KimberlyJ

I ported over about a week ago and use a Samsung A55.  I tried those things.  We finally got it to work by making sure we both had RCS turned on.  For some reason mine was turned off and my husbands was turned on.  

Thanks

2 replies

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  • Mobile Master
  • February 10, 2026

Hi there,

What type of device do you use and have you tried resetting your network settings or restarting the device?

How long has it been since you ported over? As it can take up to 90 mins for everything to port through properly. 


  • Author
  • Rockstar
  • Answer
  • February 10, 2026

I ported over about a week ago and use a Samsung A55.  I tried those things.  We finally got it to work by making sure we both had RCS turned on.  For some reason mine was turned off and my husbands was turned on.  

Thanks