My cell phone is damaged and cannot work so I cannot receive texts. So please disable my Port Protection feature so that I can port/transfer my number to another carrier.
Solved
#Porting out number
Best answer by Goran
Unfortunately that requires a rep through a callback or possibly private message via FB Messenger. You can put your Koodo sim card in another phone to view the text. But you still must be authenticated by a rep if you wish to remove it.
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Unfortunately that requires a rep through a callback or possibly private message via FB Messenger. You can put your Koodo sim card in another phone to view the text. But you still must be authenticated by a rep if you wish to remove it.
+4Hi
If possible, and you still have the SIM card, we’d recommend using it another phone then initiating the port. If you also have Port Protection, you’d need to contact our team as Goran described above.
Thank you for your advice! Koodo Assist allowed me to set-up a call-back and a very helpful male agent (during my second call) was very attentive and informative to my request.
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