I woke up this morning and suddenly I couldn’t connect to the internet, send texts or even make calls. Tried calling their customer care and was told “your phone is not activated on the network and to contact client care for more information.” But how do I do that when I can’t make calls?
Question
Number suddenly got deactivated
Tried calling their customer care and was told “your phone is not activated on the network and to contact client care for more information.”
How did you try to call customer care for them to tell you that?
When you login to self serve what does your account say?
Are you a fairly new customer? When did you sign up to Koodo?
I dialed 1-866-995-6636 and got that message from the an automated prompt.
my self serve did say I my account had issues and I had to pay a bill to resolve it which was odd coz I just paid for a prepaid plan less than two weeks ago and had them migrate me to postpaid so i should be good until next month at least. But nevertheless I paid the bill as I was desperate and self serve said my account was now okay afterwards. That was over 8 hours ago and nothing changed.
i am fairly new to koodo, I joined October.
Since you just paid your bill, did you pay by credit card?
Try restarting your phone to see if your phone will reconnect back after your payment?
I used my debit card and it was successful. I’ve tried restarting my phone several times since but to no avail.
But the payment has already reflected on my self serve and bank accounts. Are you saying I should pay again?
+4But the payment has already reflected on my self serve and bank accounts. Are you saying I should pay again?
Can you restart the phone to see if the phone can work again?
As well, can you confirm if the amount of the bill in your selfserve came down to zero?
Hi
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