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the service agreement sent to me has a phone number on it that is not mine

  • 23 March 2023
  • 2 replies
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I’m a new Koodo customer. I signed up online and will be bringing my own phone and phone number. I am just waiting to receive my SIM card so I can set myself up with Koodo and port my phone number over.  My question is that the service agreement sent to me has a phone number on it that is not mine.  Is this a Koodo screw up or do they assign a temporary phone number for some reason until I port mine over? If it’s a temp number, it seems strange that they couldn’t put my actual number on the service agreement since that’s the number I will be using! I’m worried that I won’t be able to p set up my phone on Koodo properly. Can anyone hopefully set my mind at ease?

Thank you! 

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Best answer by Dinh 23 March 2023, 03:54

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Userlevel 7
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They gave you a temporary number because they had to ship the sim to your place. Once you have access to selfserve and the sim, you can move your number to koodo following this https://www.koodomobile.com/en/help/moving-your-number-koodo

Thank you @Dinh!