Mo response to cancel the service in the line 1-855-350-1170

I’ll flag a rep to help out.

Make sure you’re logged into the community using your self serve credentials and the rep should be able to take a look and forward your details to their dedicated team. They will respond here as I have.

 Hello ​@2835HollingtonCres  We forwarded your request to our dedicated team and we will notify you as soon as we receive an update. 

I need to cancel the service and receive the instructions to return the hardware.

Thanks

Got it ​@2835HollingtonCres  When it comes to Koodo Internet, unfortunately we have limited access to some actions and we cannot cancel from our side. Like mentioned above, we have sent your request to our dedicated internet team and they will assist with your request. You will receive a notification with the details.