Koodo keeps rejecting my port out

Uh maybe a rep here can say something about it but I’m thinking there isn’t a way to confirm it in advance. You’re supposed to do it within 90 minutes of when you initiate the port out request to respond to the text. I’m not sure about this, to be honest. I assume that you confirmed that you do not have port protection enabled on your Koodo account? 

Yeah, the second time I did respond immediately but it still came back as rejected a few days later. And I’ve never requested port protection or been the victim of fraud or anything, the reps never said anything about port protection on my account.

The reps also said they couldn’t confirm it in advance, but it seems ridiculous that I’m basically trapped in my Koodo account or I have to give up my phone number that I’ve used for all my two-factor authentication on every account for the last 10 years…

Something does seem wrong for sure. Did you speak with a rep with the porting department at all or just a regular rep? 

Are you currently residing out of Canada? 

When you are outside of Canada, certain short code might have issue with foreign carriers.

I would suggest you contact Koodo directly and ask a rep to waive the port restrictions. If you are overseas, try to contact them via Facebook or X messaging. Links are at the bottom of the forum webpage

They transferred me to three different reps, one regular, one tech support, and then “customer care” which I assume is just regular. I tried calling the porting department using the number they gave me but the auto response said I had no port pending since it’s already been cancelled. Going to have to wait until my new carrier tries again and then call again I guess.

According to the reps I talked to they were not able to do anything, but I’ll try your suggestion once my new port out request is in progress. Thanks for the suggestion.