How else can I cancel the internet subscription. I tried for 9 hours today to get them to answer the call in the queue and they did not.
I scheduled a call back through Koodo assist and the rep that called me transferred me to the same queue after I asked them not to because I had been on hold for 6 hours with no answer.
At 9PM they disconnected the call because they are closed.
How else can I cancel the service?
Best answer by Flo Koodo
We have checked and we can see that you managed to speak with a rep yesterday in the morning and the Internet service is now cancelled.
For more info about the return process, please check this support article https://www.koodomobile.com/en/help/returning-old-hardware
If you have further questions, please let us know and we will do our best to help!
I guess you still need to schedule a callback with Koodo Assist. I would do it the very minute Koodo customer support opens to get the best time possible for the day.
+4
We have checked and we can see that you managed to speak with a rep yesterday in the morning and the Internet service is now cancelled.
For more info about the return process, please check this support article https://www.koodomobile.com/en/help/returning-old-hardware
If you have further questions, please let us know and we will do our best to help!
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