Internet speed

If your speed dropped after working fine on day one, there might be something going on with your connection or setup.

Quick things to try:

- Restart your modem and router (unplug for 30 seconds, then plug back in).

- If you’re using your own mesh network, try connecting directly to the Koodo router with an ethernet cable and run a speed test. That helps rule out Wi-Fi issues.

A couple questions to help narrow it down:

- Are the speed issues happening on all devices, or just some?

- Do any modem lights look different than usual?

If you haven’t already, you can also use the Koodo Internet app for troubleshooting—it can spot Wi-Fi dead zones, slow speeds, and more.

More info: https://www.koodomobile.com/en/help/why-is-my-wi-fi-and-internet-slow

To answer this question, tech support called me back later on at night to confirm it is faulty equipment and they would do an exchange (with no ETA in the message on when the new modem would come). I couldn't take the risk of that not being the issue (I work from home and had to hotspot all day) so we selected a reliable ISP who is delivering their equipment today.

Have you tried any of the above mentioned solutions before dropping the towel? 

Yes.

Understandable. However, any ISP would try the same thing. I’m with Bell and it’s an equipment exchange that gets done as well with speed issues. And each time you’d have to take the risk that whatever step in the troubleshooting ladder isn’t the fix.