Why do you think it was a scam? 

What happened exactly? 

Was it similar to what happened here? 

No I was told I could get a promo on the iPhone 16 promax, so i ordered it. It came to my house and when i called back for the promo they said it was the wrong phone and I had to send it back, the next day someone from fedex picked it up and I was told the right one would come. that never happened and now im paying for a phone I don’t even have 

How did this all start?  Did some random person call and reach out to you with a phone offer?  DId you reach out to Koodo?

How did you order the phone?

Who/how did you call back?

Update: I was contacted by a supervisor from Koodo. I was informed it 100% is a scam we are working on resolving the issue. 

To answer you’re questions. 

Did some random person call and reach out to you with a phone offer? Yes I should put the brakes on there but I went with it because it was a good offer, you know what they say it’s probably too good to be true.

How did you order the phone? I ordered it online by myself

Who/how did you call back? I called both the scammer and Koodo itself, sadly I called the wrong person first, I’m not afraid to admit I fell for it. But I hope Koodo and I can both congregate together and fix this entire thing, nothing I hate more than scammers, it hurts everyone, the Customer, Koodo, and even Apple at this point. Koodo was able to assist me for the moment. They are going to launch an investigation and hopefully everything can get rectified. 

I’m sorry for what happened.   It happens to everyone especially when they get you in a moment where you let your guard down.

Hopefully things get worked out

If you just recently sent it via fedex, it may be worth contacting them and having them stop the shipment if you haven’t tried yet.

I’ll do that, thanks!