Why do you think it was a scam? 

What happened exactly? 

Was it similar to what happened here? 

No I was told I could get a promo on the iPhone 16 promax, so i ordered it. It came to my house and when i called back for the promo they said it was the wrong phone and I had to send it back, the next day someone from fedex picked it up and I was told the right one would come. that never happened and now im paying for a phone I don’t even have 

How did this all start?  Did some random person call and reach out to you with a phone offer?  DId you reach out to Koodo?

How did you order the phone?

Who/how did you call back?

Update: I was contacted by a supervisor from Koodo. I was informed it 100% is a scam we are working on resolving the issue. 

To answer you’re questions. 

Did some random person call and reach out to you with a phone offer? Yes I should put the brakes on there but I went with it because it was a good offer, you know what they say it’s probably too good to be true.

How did you order the phone? I ordered it online by myself

Who/how did you call back? I called both the scammer and Koodo itself, sadly I called the wrong person first, I’m not afraid to admit I fell for it. But I hope Koodo and I can both congregate together and fix this entire thing, nothing I hate more than scammers, it hurts everyone, the Customer, Koodo, and even Apple at this point. Koodo was able to assist me for the moment. They are going to launch an investigation and hopefully everything can get rectified. 

I’m sorry for what happened.   It happens to everyone especially when they get you in a moment where you let your guard down.

Hopefully things get worked out

If you just recently sent it via fedex, it may be worth contacting them and having them stop the shipment if you haven’t tried yet.

I’ll do that, thanks!

Pretty much the exact same scam with an Iphone 15 Pro Max happened to me just a few days ago, with a bit of a different twist. I’m in B.C., Canada. 

I was getting a defective Iphone 15 replaced and having a very confusing/frustrating experience with different Koodo representatives telling me different things and saying they would call me back.  The scammer called claiming to be one of those Koodo representatives who had said they would call me back, and told me the previous representative I talked to had screwed up my order badly and had ordered me an upgrade to an Iphone 16 Pro Max instead of the replacement Iphone 15 I wanted. He told me it would be easiest if I just to said yes when Koodo called to confirm the order of the 16 Pro Max, and , but “he would fix it when it came across his desk”  and make sure I got the correct Iphone 15 mailed to me. He also asked for my login information to my Koodo online account and my credit card number to pay a $15 fee that apparently would be put back on my account as credit.

Writing it all out now it seems very clearly a scam, and I was suspicious at the time, but the guy was very convincing and professional sounding, and I’d been having so much trouble with the Koodo representatives that I’d been broken down.  Fortunately I did not confirm the order of the Iphone 16 Pro Max like the scammer had told me to when the real Koodo called to confirm the order he’d made on my account, so the purchase got cancelled, crisis averted.

Koodo told me that with this scam, I would have been asked to send the 16 Pro Max back to the scammers and then never received my iphone15, and been stuck with the bill like the person above.

BE CAREFUL, THIS PERSON IS VERY CONVINCING! I’ve never fallen for a scam before in my life and am shocked he was able to trick me like this.

INFO SCAMMER GAVE ME: He gave me the name Brendan Frances and a callback number to reach him at:  888-323-5956

Hi ​@KNDC, we’re sorry to hear about this! If you haven’t already, please change the password to your online Koodo account and to any other account that might have been compromised.

For the future, we will generally never ask for the login information to your self serve account. Only in very specific circumstances (like an issue with your Self Serve that our team would need to replicate) would we require something like this. 

The agent you spoke with left a note on the account about this incident so if someone calls in our agents are informed.