I’ve been trying to cancel my internet at the end of this current bill cycle for a week now. There’s no way to do this through self-serve, and it’s been a 3+ hour wait every time I call (wasted 8 hours today alone just waiting for someone to answer...which they never do). Reaching out on Facebook has accomplished nothing either. I’ve already put in a complaint on BBB and requested a stop payment through my bank. What else can I do to get this account closed? This is such a nightmare!
Question
I don't know where else to go.
Facebook messages are answered based on the order of last message that was received by them. It is not a live chat so it will take them some time.
I will also flag a rep for you.
Make sure you are logged into the community with your koodo self serve account
I messaged them last Thursday, and have said nothing more since. I should have received something by now.
Thanks.
+4Hi
Hi
Do we have an ETA of this? Because this waiting game while you guys prevent any means for me to do it myself or even remove my payment method isn’t cool at all. I’ll be putting in a complaint with the CCTS if I haven’t heard from anyone to schedule the cancellation by the end of today.
+4Hello
Hello
So, you guys are cancelling my internet effective in the next 24 hours? Why would you do that? That’s not what I have been asking for, and what was clearly stated in my original question here. I have repeatedly requested it set to be cancelled at the end of this billing cycle - which is March 8. This is unreal! A complaint is being filed with CCTS right now!
Hello
So, you guys are cancelling my internet effective in the next 24 hours? Why would you do that? That’s not what I have been asking for, and what was clearly stated in my original question here. I have repeatedly requested it set to be cancelled at the end of this billing cycle - which is March 8. This is unreal! A complaint is being filed with CCTS right now!
I expect I’ll be receiving a FULL refund for this entire month after you guys messed up this bad, and I will be putting in a dispute with my bank to have the money returned if Koodo is unwilling to do this! Completely screwed me now because of Koodo’s failures!
I'd wait for confirmation if it means the account will update to be cancelled on 8March in 24 hours or cancelled in 24 hours by Darius before filing personally just to be sure.
I'd wait for confirmation if it means the account will update to be cancelled on 8March in 24 hours or cancelled in 24 hours by Darius before filing personally just to be sure.
The complaint has already been made and They've already cancelled my internet. I'm furious. Looks like I'm gonna be looking for a new phone provider as well, because Koodo will NEVER get another cent from me after this!!!
I’ve been trying to cancel my internet at the end of this current bill cycle for a week now. There’s no way to do this through self-serve, and it’s been a 3+ hour wait every time I call (wasted 8 hours today alone just waiting for someone to answer...which they never do). Reaching out on Facebook has accomplished nothing either. I’ve already put in a complaint on BBB and requested a stop payment through my bank. What else can I do to get this account closed? This is such a nightmare!
You are right, when reading back to your original post you did say you wanted to cancel at the end of the current billing cycle.
Do we have an ETA of this? Because this waiting game while you guys prevent any means for me to do it myself or even remove my payment method isn’t cool at all. I’ll be putting in a complaint with the CCTS if I haven’t heard from anyone to schedule the cancellation by the end of today.
However, in defense of Darius and Georgia, you did have a very angry post and you mentioned end of today. Honestly I thought you wanted things canceled asap too.
Mistakes happen. And I truly believe it was an innocent mistake
I’ve been trying to cancel my internet at the end of this current bill cycle for a week now. There’s no way to do this through self-serve, and it’s been a 3+ hour wait every time I call (wasted 8 hours today alone just waiting for someone to answer...which they never do). Reaching out on Facebook has accomplished nothing either. I’ve already put in a complaint on BBB and requested a stop payment through my bank. What else can I do to get this account closed? This is such a nightmare!
You are right, when reading back to your original post you did say you wanted to cancel at the end of the current billing cycle.
Do we have an ETA of this? Because this waiting game while you guys prevent any means for me to do it myself or even remove my payment method isn’t cool at all. I’ll be putting in a complaint with the CCTS if I haven’t heard from anyone to schedule the cancellation by the end of today.
However, in defense of Darius and Georgia, you did have a very angry post and you mentioned end of today. Honestly I thought you wanted things canceled asap too.
Mistakes happen. And I truly believe it was an innocent mistake
once is an innocent mistake. repeated failing is a business practice. This is NOT the only avenue I've CLEARLY stated when this needs to be cancelled to Koodo.
This company just cost me nearly $7000 because now there's absolutely no way for me to complete my school exams scheduled all next week, and I'm now going to need to redo my ENTIRE semester funded fully out of pocket because of their 'innocent mistake'. So, yeah, I'm a whole lot more than just 'angry' right now.
They f***ed up, and the proper authorities will be dealing with them accordingly
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