I have been trying to cancel my subscription many times. I have waiting on hold for over 2hrs on several occasions only to be disconnected. The Internet never worked. I have never been able to connect. I have never been able to contact any customer support and have gone to another company. I am still being billed.
Question
How can I cancel
Hi there,
To confirm did you attempt to cancel the service through your Koodo self-serve? Under the subscription there should be an option to manage it. When you check, does it present the option to cancel?
If not, a rep on here can be notified to look into it. This has also been a problem for many others as of late.
+4Let me flag a rep to look into it
no - you can’t cancel via the self serve.
I see, for some this option shows up and you will be emailed a shipping label to send back the equipment.
Now that Dinh has flagged a rep, make sure you’re logged into the community using your self serve credentials and they can reach out to their internet team to submit a cancellation. They will respond here as we have👍
+4Hi there
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