I’ve been trying to reach koodo internet and can’t seem to get a hold of them
1st attempt Dec 20, on hold for 2hrs, 2x when trying to setup, 1-3pm and 7-9pm, then then closed
Tried calling to cancel, Dec 27, for 4hr
Jan 6 for 3hr
Jan14 for 3h 11-2pm
Jan14 5:30pm-7pm , 1.5h, went online for a call back, got a call back in 30mins, so disconnected, only to find out that it was a mobile person, transfer it’s 8:50pm im waiting and they will close soon.
i havent even setup the service, i wonder what it would be like if i actually needed help
Question
home internet cancelalation 2026
+4That is not the best experience, I agree.
Just to confirm, were you put on hold for a rep from internet team and the line disconnected or you hang up because the wait for too long?
Let us know if the call today is a success, someone might flag a rep to see if we can do anything on the forum
This is the exact same issue I have here! It is obvious for Koodo Customer service is of no importance and they let our money and live you to suffer. Their online assistance is based on wrong assumptions and it is really not working and customer who have paid for a service are left to suffer!
This is the worst experience I have ever had…..I will never ever approach Koodo for any service….it is insane!
+4Hi
Jan15 morning, called to wait in line and call back this morning (i shouldnt have disconnected) and……
agent: i’m sorry, i’ll have to connect you with our cancellation department please hold….
me: can i get a call back, as i have waited in line
agent: i have noted the account, (and transferred)
great news, this transfer i was able to cancel. i did not receive a call via this community chat.
the agent was great no hassle. seems like a normal occurrence from the black friday sale
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.