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Hello,

It has been around 2 months since i paid for my home internet and it just started two weeks after changing the equipment 3 times and 2 tech visits. it was working perfectly the first week then the second week my internet stops our of nowhere i had to shut the router and the modem multiple times and even hard reset it couple times to get the WIFI back even so, it comes back with around 2,3 or 4 Mbps while i am paying for  100Mbs plan. 
Is this normal ? what should i do ?
i tried all the troubleshooting. (remove the cable and wait / pin hard reset / changing cables / changing equipment) still the issue persists and its driving me crazy. 
i would appreciate your help guys. 

 

 

Have you tried to plugged in a LAN line to see if the issue was from the wifi or the modem itself?. From the screenshot, the test server was way off, ping time was too long. If you can, try to select another server that is closer to your location.

Hey my laptops do not have an ethernet port, and even after trying different servers i get even worse results.

 

 

You may have tot scvhedule a callback to get another tech support ticket opened. Not sure what elsde you can try if this is a persistent problem.

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