Hi, I’m trying to help my mum switch to Koodo and everything went fine with the purchase right up until the final confirmation when we got the error as mentioned in the title. The full message was:
Oops! Something went wrong.
Our systems aren’t able to process your transaction at this time.
Please try again later.
Getting Warranty error. ERROR CODE - 3001
So…. what went wrong? What are we supposed to do? She can’t afford the $70 to sign up in store but I’m at a loss for what needs to happen. The address on her credit card matches the one we put in for the Koodo account, we verified with drivers license, etc. WHAT GIVES?
We had issues signing up with Freedom, who said they couldn’t port her number because it had to originate in their coverage area. When I asked for clarification they said it had to be from Ontario, Alberta, or BC. Thing is, it is ABSOLUTELY from Ontario lol I was there when we set it up. Freedom’s customer service was really awful and we really don’t want a new phone number so I said nevermind that and moved on to Koodo.
Anyway. Any hints would be greatly appreciated! Thanks :)
