I can never get anyone to call me back. I signed up and it took over a month to get the internet to start working. Kodoo promised me a certain rate, I have been emailing for weeks now trying to get my money back for the first month I was charged and get the new rate that I was promised. They email me saying they will call back at 7pm - no one calls. I’m stuck here emailing over and over again. Then I say I want to cancel to just get someone on the phone, and poof! They cancelled my internet. I have kids and a work from home job and no communication on refunds or what day the service will end (because I’ve prepaid for the month). I need someone to call me back and sort this out. It is too much. I regret opening my front door to that salesman. Kodoo needs to give me a refund for the time before activation, adjust my pricing to the promised rate and reactivate my line up until the date that I have paid for. They have left us in the dark
Frustrated and I need a call back
+4If the call back was set up via email, it is done via a different system – not through a general channel. I would email them again and ask about it, unfortunately.
If you would like to access Koodo internet support, you would have to follow this www.koodo.com/chat they should provide options for you if you would like to cancel.
Then I say I want to cancel to just get someone on the phone, and poof! They cancelled my internet. I have kids and a work from home job and no communication on refunds or what day the service will end (because I’ve prepaid for the month).
I mean you did say you wanted to cancel.
Honestly I’m surprised people still answer their door, let alone sign up and give personal info to door to door sales people when there is rampant fraud in this world.
When did you sign up for Home Internet?
There is a 30 day money back guarantee but it sounds like you are past 30 days now?
https://www.koodomobile.com/en/shop/subscriptions/internet?INTCMP=KMNew_NavMenu_Shop_KoodoInternet
You’re right - I did write that because it seems to be the only way that Kodoo will respond. Which they did obviously, just not in the way I hoped. I thought I would at least have until the end of my billing cycle with active internet to sort it out.
I’ve been trying to reactivate and have talked to 8 people, all dead ends or directions to “go online and chat with the bot”. I’m not sure it’s really worth it anymore.
Yes. I did that this morning (re: the chat bot schedules a call back) and someone from Kodoo mobile calls me back and has no access to Kodoo internet and transfers me to a different department. I have tried 8 times this morning and each transfer takes me to a line that says “go online and chat for more information” or transfers me to Telus which has no access to Kodoo.
+4Hi there
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