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Question

disney won't activate


Disney plus will not activate. It directs me to a trial/ subscription plan page.  I was able to activate Netflix,  prime and telus no problem. I do not have a VPN. 

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5 replies

Dinh
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  • Mobile Master
  • 17356 replies
  • March 17, 2025

Have you got another existing account with Disney plus? As well, can you tried to do it using “incognito” mode to see if that can help?


  • Author
  • Beginner
  • 2 replies
  • March 17, 2025

I had disney plus before but the subscription is no longer active.  What do you mean by signing in incognito? I use a different email for koodo than I did with my past subscription for disney.  I have between trying to get in using my koodo sign in but to no avail. 


Flo Koodo
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  • Official Rep
  • 5926 replies
  • March 17, 2025

|Hi ​@Tlenns 

We weren’t able to find the Stream+ based on your community profile.

Is it linked to a different email address? (Please don’t share the email address here since it’s a public forum).


  • Author
  • Beginner
  • 2 replies
  • March 17, 2025

It was linked to a different email and then my Netflix account got hacked so I switched the email on Netflix and koodo. Do I use my sign in information for koodo to also access disney plus? That is what I have tried and neither of my emails show an activation. I can use every other service activated through koodo


Flo Koodo
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  • Official Rep
  • 5926 replies
  • March 17, 2025

Hi ​@Tlenns 

We have just sent you a PM to confirm some more details, please check your community inbox when you get the chance.