Disappointing Internet Service

Have you tried the troubleshooting steps found here?

https://www.koodomobile.com/en/help/why-is-my-wi-fi-and-internet-slow

Thanks for your suggestion. Have already been doing those things. I need a “live” person to tell me what they see from their end. This service is horrible.  Hard-wire a connection directly to their modem and ran speed and latency tests from different sites. Continuous ping tests shows disconnects and dropped connections. Paying for 1GB service and receiving under 150MB. Hoping I can get the attention of Service Rep to connect with me

Unfortunately the reps here have limited access to internet accounts but you can however schedule a callback with someone from the internet team at: https://koodo.com/chat

Tried to schedule a call-back through the link, but getting sent in circles online. This is asinine How do I get a live support?

Hi ​@UpsetInternetCustomer 

We are sorry to hear that you are having issues with the internet speeds.

We have limited access here on the community when it comes to internet related issues, however we have just sent you a PM so we can confirm some more details, please check your community inbox when you get the chance!