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Koodo Community

customer service

  • March 15, 2026
  • 1 reply
  • 27 views

The chat bot and call back system is horrendous. I spent 4 hours and 12 voice mails later. Every time the call back would go straight to voicemail and then my phone would ding to let me know there was a message. I had to call the store 3 times to get an answer. I've been with Kodoo for 15 years and this is the trashiest I have seen it. The customer service need to be better. 

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1 reply

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  • Mobile Master
  • March 15, 2026

I agree, the chat bot and callback system can definitely use some work.

Since you’re here, what seems to be the problem that you require a callback? Maybe we can help you here instead.