I have three phone lines and need to cancel one. I used Koodo assist to queue for a callback. Over the course of five hours I recveived five callbacks, each one what disconnected as soon as I gave the prompt I was asked to provide. Bad enough that service can only be cancelled by speaking to a person, but to then make it virtually inpossible to actually speak to a person is shabby management.
Solved
Cancelling a phone lineC
Best answer by MilkyWay
If you are unable to schedule a callback, you can try to send a message to a rep on Facebook Messenger or Twitter to cancel your line. https://m.me/Koodo
If you are unable to schedule a callback, you can try to send a message to a rep on Facebook Messenger or Twitter to cancel your line. https://m.me/Koodo
If you havent tried it yet, have you tried scheduling the callback to a different number?
It does not matter which phone they call as long as the account owner picks up. Might be worth a try.
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