I have been trying to cancel my subscription many times. I have waiting on hold for over an hour on several occasions only to be disconnected. I have never been able to connect to the internet. I spoke to customer support and they scheduled a rep to come and fix something but TWICE outside my availability. I am no longer interested in setting it up. I just want it cancelled. The overall customer experience has been awful.
Solved
Cancel Subscription
Best answer by Flo Koodo
Hi
We are following up to let you know that a request has been submitted and you should be notified once the internet plan is cancelled.
Once you receive the confirmation, you can return the equipment using the steps here https://www.koodomobile.com/en/help/returning-old-hardware
If you don’t receive the confirmation, please let us know here.
Thank you!
+4Hi
+4Hi
We are following up to let you know that a request has been submitted and you should be notified once the internet plan is cancelled.
Once you receive the confirmation, you can return the equipment using the steps here https://www.koodomobile.com/en/help/returning-old-hardware
If you don’t receive the confirmation, please let us know here.
Thank you!
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