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Question

Cancel my account

  • March 13, 2026
  • 2 replies
  • 22 views
J

Hi all,

 

I'd like to cancel my Koodo account.

Here's my situation: I was scheduled to visit Canada on March 11 and created my phone number on that day. 

However, my flight schedule changed, so I need to cancel my Koodo service.

Since I'm currently in other country, Koodo agent can't call me back.

The only way to contact Koodo is Facebook chat, so I've tried reaching out via chat on March 12, but I haven't received a response yet. 

I'm quite concerned because I have no other way to reach the Koodo team from overseas.

 

Any help to fix that issue will be highly appreciated it.

    2 replies

    Georgia Koodo
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    • Georgia Koodo
    • Official Rep
    • March 13, 2026

    Hi ​@JEE, unfortunately we can’t assist with cancellations here. If you’ve reached out via social media, our team will get to your message as soon as possible, apologies for the delay. 

    In the meantime, you can also try to chat with the Koodo Expert Messaging team via the Koodo Assist. 

     

    Georgia Koodo
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    • Georgia Koodo
    • Official Rep
    • March 13, 2026

    Good news, we can see the social media team has now responded via Facebook, please check the message when you get the chance, thank you!

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