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Question

Book a Callback

  • March 27, 2026
  • 2 replies
  • 23 views
S

I am trying to book a callback. I can't seem to access that through koodo assist any longer. What has gone wrong? I have been a koodo cutomer for more than ten years. I was okay when I had to start booking callbacks instead of calling in myself, but why is koodo making it harder to book a callback. Maybe I need to take my business elsewhere, to a company that provides better customer service?

2 replies

D
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  • Dennis
  • Mobile Master
  • March 27, 2026

What do you need to book a callback for?  Maybe we can help you hear or direct you to an alternative channel?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Georgia Koodo
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Hi ​@Seth, we’re sorry you’ve had a hard time getting in touch with us. You can now chat to the Koodo Expert Messaging team via the Koodo Assistant and they can help with a callback if needed.

Let us know if you still haven’t been able to reach anyone, perhaps we can assist here. 

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