You received a new device, you also received a new SIM card and you are wondering if you need to use it. Great news! If your old SIM fits, all you have to do is pop your old SIM card into your new phone - your phone number and your plan will both be active on your new phone. (Your text messages are not stored on your SIM and will not be transferred from your old phone.)
Your old SIM card doesn’t fit into your new phone’s SIM card slot?
No problem! You’ll need to replace your old SIM with one of the three card sizes in the Tri SIM card that you’ve received with your order.
The LTE Koodo Tri SIM card offers Standard, Micro, and Nano sizes to give you the convenience of 3 sizes all in 1 handy card. Once you’ve determined which size will fit your new phone, simply push out the large white card (Standard), the medium multi-colored card (Mirco), or the small white card (Nano) and log into your Self Serve account to swap your old SIM with the new one we sent you.
For more info on how to swap your old SIM click here.
