In this article, you will learn about all of our different payment options along with common errors you might be faced with. 

Here is a list of topics we will be covering within this article:

You can easily make a one-time payment with your credit card or Visa Debit card via Self Serve. You'll see your payments right away in your Self Serve account. You can also view your bill details and usage and download your bill.

1. Log in to your Self Serve account.

2. Select Your bill details (or select the Self Serve drop-down menu, then select Billing).

3. Select a payment option.

4. Verify the amount you want to pay, then select Next.

5. Enter your card information, then select Next.

6. Review your payment and card information. If you’re good to go, select Pay now.

7. You’ll see a confirmation page with your updated balance. We’ll also send you an email with this info.

Paying through your chequing account is simple and requires only a one-time set-up. It helps you save time (you’ll be able to pay your bill quickly without having to worry about whether or not you have your card in hand), and it’s a secured payment method through your bank. Simply call your bank to pay your bill over the phone, or sign into your bank account online, and add “Koodo Mobile” as a payee.

Good to know:

• Payments will reflect on your Koodo account in 3-5 business days.

• You’ll need to provide your 8-digit Koodo account number.

Don’t know your account number?

1. First sign in to Self Serve.
2. Next, click the Self Serve menu at the top of the page.
3. On the first line of the dropdown, you'll see your account number.

Once you’ve set up pre-authorized payments, you’ll never have to worry about paying your bill again.

You can make your payments through your chequing account, by credit card, or by Visa Debit. Here's how to do it:

1. Log in to your Self Serve account

2. Click the Self Serve dropdown menu, then select My profile.

3. Under the Payment section and beside Pre-authorized payments, select Manage.

4. Choose a payment method.

5. Enter the details of your payment method, then select Next.

6. Review your payment information, then select Submit.

7. Done! You'll get a confirmation email from us.

Heads up! If you're setting up pre-authorized payments using your chequing account, you'll need your transit, institution, and account numbers. You can find these on a cheque or through your online banking.

Note: Payments are generally withdrawn 10 - 15 days before the end of your current bill cycle. If you set up pre-authorized payments on your bill due date, make a one-time payment to avoid any late charges. Your next bill will be paid automatically.

For instructions on how to update, change or cancel your pre-authorized payments visit our helpful FAQ

You can pay your bill at your local bank or financial institution. Present your bill or remittance slip. Allow up to 5 days for the payment to be processed.

Locate a bank or financial institution near you.

To pay over the phone using IVR (Interactive Voice Response), call #227 and listen to the list of available options. Select the option to make a payment with your credit card.

With our self-serve IVR, you can also:

• Check your account balance

• Add or change pre-authorized payment details

• Notify us of a payment

Transaction history

To see the details of your account, including its status and payments, your address, and other adjustments you've made, check out your Account history

Bill copies

To view and or download your current or previous bills, going back 18 months, simply log in and make your selection from "Download past bills" in the yellow box.

Head’s up, if you see a discrepancy in Self Serve, and your bill cycle just ended, please wait 3-5 days for the latest billing information to be updated.

Note: If you need a copy of a bill that is between 18 months and 7 years old, it can be requested by scheduling a call back through Koodo Assist for a fee of $15 per invoice. 

I paid the wrong account

If you've paid the wrong account by mistake, a Koodo representative can help you get that corrected. Please schedule a call back using Koodo Assist

Note: If you're not sure where the payment went, make sure to check with your bank or credit card before contacting us.

I made a mistake with my payment

If you have an outstanding balance, any payment you make would first go towards that balance.

If there is money left over, we can apply a refund to the credit card you paid with or issue a refund by cheque which can take up to 6 weeks.

Schedule a callback on Koodo Assist and a Koodo representative will be happy to assist you. 

I canceled my account

If you have a credit balance on a cancelled account, no payment is required.
Refunds for any amount above $5 for unused days will be automatically processed within seven days from the first bill after cancellation. The refund will be issued to the payment method on file. For any other payment method, including Visa Debit, a cheque will be mailed to you.

Spending limit program

Setting up pre-authorized payments

Online payment methods

Past due bill

How to pay your bill

Paying your bill in Self Serve

Your Koodo bill after you cancel