Skip to main content
Koodo Community
Community
Proposed

Charges for third party vendor for $4.99 or $14.99 ..................... number 5415

  • August 18, 2022
  • 4 replies
  • 368 views
S

Hi everyone 

I just wants to mention, that if you have charges for a third party vendor on your bill, are charges that are no from Koodo,  are some premium text messages , or are some web sites you visit and by accident you make the suscribtion. 

If you call Koodo they will no be able to remove charges or apply credit, if you are looking to cancel suscribtion or get the credit or remove charges, you can follow this steps:

 FIRST you need to send a text to a short code number 5415 with the word STOP, you will recieve a notification saying suscription was cancel, you will have the name for the company and you can call them to get refund. 

SECOND if on the notification for cancelation you didnt get any number or name for the company, you can contact Koodo, and ask if they can contact that company to get credit, if you ask koodo to apply credit they will no apply it, because is no a koodo service,  though charges was reflected on koodo bill. 

THIRD once they contact company to get credit for you, or you can them directly, you need to wait until you next bill to check credit, if you ask for get credit inmmediately will be no possible, bill with charges was already generated.

I leave you the idea so you don't get stressed calling koodo, and it's easier for everyone

 

 

 

4 replies

M
  • meagan
  • Organizer
  • December 4, 2022

I specifically don’t have any in app payment method on my phone so this doesn’t happen.  
 

however now this loop pool!  I searched my messages for 5415 as suggested and there’s nothing.  I couldn’t even find what app this was coming from.

 

needless I just deleted all games from my phone so that this doesn’t happen again!

 

however as I have no idea which app started this and I can’t stop it cause there’s no 5415 message, should I just cancel my phoneline with Koodo.

 

koodo you need to not allow this.  or at least have the name of the company and information.  
 

As far as I’m concerned here fall under automatic renewals which I believe is illegal in Canada?

 

 

 

R
  • rikkster
  • December 4, 2022

I specifically don’t have any in app payment method on my phone so this doesn’t happen.  
 

however now this loop pool!  I searched my messages for 5415 as suggested and there’s nothing.  I couldn’t even find what app this was coming from.

 

needless I just deleted all games from my phone so that this doesn’t happen again!

 

however as I have no idea which app started this and I can’t stop it cause there’s no 5415 message, should I just cancel my phoneline with Koodo.

 

koodo you need to not allow this.  or at least have the name of the company and information.  
 

As far as I’m concerned here fall under automatic renewals which I believe is illegal in Canada?

 

Below is an excerpt from Koodo’s knowledge base article on third-party billing.

“It’s important to remember, Koodo is only facilitating the purchase. We can tell you where the charges are from and even explain how to stop them. However, you will need to contact the vendor directly to dispute the charges. If you’re not sure who the vendor is, ask us here and we will let you know”.

Can you post a screenshot of the third-party charge on your bill?

Please block out any information that identifies you personally as this is a public forum. 

G
  • Gwen.E
  • Connector
  • December 8, 2022

I specifically don’t have any in app payment method on my phone so this doesn’t happen.  
 

however now this loop pool!  I searched my messages for 5415 as suggested and there’s nothing.  I couldn’t even find what app this was coming from.

 

needless I just deleted all games from my phone so that this doesn’t happen again!

 

however as I have no idea which app started this and I can’t stop it cause there’s no 5415 message, should I just cancel my phoneline with Koodo.

 

koodo you need to not allow this.  or at least have the name of the company and information.  
 

As far as I’m concerned here fall under automatic renewals which I believe is illegal in Canada?

 

Below is an excerpt from Koodo’s knowledge base article on third-party billing.

“It’s important to remember, Koodo is only facilitating the purchase. We can tell you where the charges are from and even explain how to stop them. However, you will need to contact the vendor directly to dispute the charges. If you’re not sure who the vendor is, ask us here and we will let you know”.

Can you post a screenshot of the third-party charge on your bill?

Please block out any information that identifies you personally as this is a public forum. 

 

Koodo needs to place the name of the company on the phone bill. Saves both of us time (koodo and customer)! I would gladly reach out and cx if I knew where the charges were coming from. I have not found anything yet...no sms from 5415. Looked at all games in account! And still waiting on koodo. Frustrating!! This is how it is listed on bill: In-App Purchase $24.95 Total used 5 (event)

gwen

 

PS Thanks  Smilizy_th for the info.

R
  • rikkster
  • December 8, 2022

Koodo needs to place the name of the company on the phone bill. Saves both of us time (koodo and customer)! I would gladly reach out and cx if I knew where the charges were coming from. I have not found anything yet...no sms from 5415. Looked at all games in account! And still waiting on koodo. Frustrating!! This is how it is listed on bill: In-App Purchase $24.95 Total used 5 (event)

gwen

 

PS Thanks  Smilizy_th for the info.

Fair points, Gwen. One problem though. You’ve created your post in the Ideas section of the community. I am not able to flag a rep to help you with identifying the names of the companies and associated charges. 

If you would like help with this, please create a new post using the link below. Make sure the Question tab is highlighted. You can copy/paste “Charges for third-party vendors” as your title if you want, then copy what you’ve entered originally and paste it into your new post. 

Create New Post

 

Terms & ConditionsAccessibility statement
Koodo Community