Get a help line phone number and actually don’t hang up on customers. Happens all the time I finally get you folks to call me back.
Get a real app
Your mobile app is the worst I’ve ever had the displeasure of using.. Your chat windows magnify on their own everytime you you post a question to the bots. That is incredibly useless.
And for the 7th time, I need a call back and don’t give me that crappy excuse you don’t have my phone number.
+4Turned out to be the worst in service among all mobile phone companies.
How did you request the call back? Was your nunber active?
My data was broken but the phone worked. Couldn’t get in contact with Koodo because there was no number I could call. I had to use Robo-Chat and request a call back but couldn’t because the data wasn’t working on my phone and I had no access to a computer/wifi at the time. Complete BS that you can’t even call this company for support!
True. I have been continously trying to get in touch with Koodo rep from past couple of days. I was directed to request via Koodo Assist. When I tried requesting call back, it is saying 'too busy' and ending the chat, again and again.
This is harassment to the customer and is Not acceptable.
I have not even be able to register for self serve. It’s silly how that am unable to reach customer service through the phone easily.
I may reconsider
Have not been able to reach someone since Friday. Extremely frustrating and fruitless.
Koodo needs to rethink their entire customer support goals. Don’t know what profit equations they’re using to justify their current service options but generally it costs less to keep current customers happy / retain them then to acquire new customers.
+4Hi
Yes, please get me a callback. As you can tell from my screenshot you guys are blocking customers contacting you! Who does that?!?
Hi
PLEASE help with callback.
😭
+4Yes, please get me a callback. As you can tell from my screenshot you guys are blocking customers contacting you! Who does that?!?
They offer 2 options in the screenshot, did you have issue with internet or something else? If you have issue with something else, you have to type something differently in there.
Get a help line phone number and actually don’t hang up on customers. Happens all the time I finally get you folks to call me back.
Get a real app
Your mobile app is the worst I’ve ever had the displeasure of using.. Your chat windows magnify on their own everytime you you post a question to the bots. That is incredibly useless.
And for the 7th time, I need a call back and don’t give me that crappy excuse you don’t have my phone number.
I waited on the line for over FOUR hours yesterday, just to be hung up on. It is amazing they are still an operational business at this point given how horrendous their customer support system is. I don't know how they are capable of retaining anyone long term.
Get a help line phone number and actually don’t hang up on customers. Happens all the time I finally get you folks to call me back.
Get a real app
Your mobile app is the worst I’ve ever had the displeasure of using.. Your chat windows magnify on their own everytime you you post a question to the bots. That is incredibly useless.
And for the 7th time, I need a call back and don’t give me that crappy excuse you don’t have my phone number.
I I switched to Fid0 for a while and everybody said how bad their customer service is but I think it's great they answer the phone quickly and fix the problem Koodo is having network problems in my area and basically told me it could be up to a year so they put my phone number on hold as I am still paying off a phone but as I mentioned Fido is great
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
