May 6, 2022
Cheers To Koodo Mobile:
I have 2 items to communicate with you today. The first is a big thank you to the agent who recently helped me with a mysterious data usage issue. The second is a suggestion for a self-serve data-rate limiter.
First, I would like to give a big pat on the back to Vladimir who, very effectively, helped me out yesterday. I was having problems with my tablet’s data-only mobile connection, and Vladimir did an excellent job getting me set up with the best available solution. He was very kind to me on the phone, and demonstrated an excellent knowledge of the technology. Vladimir patiently walked me through, step-by-step, adjusting my tablet's data connection settings. These settings give me much better control of my data usage from the device end. I would like to send a big 'Thank you' to Vladimir.
Second, I would like to propose that a self-serve data rate-limiting feature be added to the Koodo Mobile website. Yesterday I was reviewing my data usage and found, to my great surprise, that my data plan was almost completely used up in just one morning. This is totally out of the ordinary compared with my considerably much lower historical usage. I felt totally out of control and desperately wanted to temporarily shut off my connection. I was very concerned that some malicious person, or background software on the tablet, was 'hijacking' my connection. So to be able to manage unusual data usage, I suggest it could be very beneficial if the customer, like myself, would be able to log in and disable their data connection. Then, later, log in again and turn it back on. Or perhaps this feature would involve the customer setting a data-rate limit online, including the value zero. This would have saved me a big headache and enabled me to be in better control of my service.
Finally, I want to thank Koodo Mobile for the excellent mobile service I have enjoyed over these last several years.
Thank you very much,
William Trenker
