communicate

Koodo caused some stressful caos by changing customer data plans at the beginning of their monthly cycle this month, including my account. There was no communication to me in any way and I lost access to my data for a couple days other than a message saying i was over on day 2. Thanks to me following up with Koodo for 2 days, my data was reinstated, but no mention about the extra overage charges, and my account still shows my data is paused although its not. Today i look to see if fixed, and the charges are piling up and my balance shows over $300. No updates or explanations for all of this and when to expect a fix. I am on auto pay, I am losing faith in Koodo very quickly. A simple text or email to affected customers would go a long way but you continue to leave your clients to struggle with your self serve set up. Not a good way to conduct business.