Koodo Customer Service Portal is HORRIBLE!

Can’t even send these clowns a physical email to address my concerns and needs.

As you can see from my posting name….. I’m right there with you on the whole “Chat BOT” line of rant…. Every company out there should go to Apple and use their chat bot…. what a freaking wonderful experience that thing knows more about your question than you do. Scary smart. 1st they took away #611 then they removed the callback number then they removed the email now its near impossible (although FaceBook messenger worked for me) but in realistic terms Koodo customer service is nearly impossible to access. 

The easiest way possible to wipe-out 80% of Black Friday issues is to make the “deal” open to existing customers in self serve….. I’m not sure if anyone does the math on the costs of the manpower used keeping existing customers from jumping ship vs the few they pick-up from other services

Appreciate the time you took to share in the frustration.  I’m not young anymore and have absolutely zero patience and use for all this bullshit “bot” and “AI” assist.  Give me a good old fashion customer support agent that is useful, has half a brain with common sense and is actually able to resolve even the simplest of issues.  Can’t wait for my call back tomorrow morning where I’m going to request I get both my mobile and internet plan switched over to the Black Friday deals Koodo says is only being offered to “NEW” customers!  Total bullshit.  I’ve already researched competitors and they are all offering the same deals so KOODO will have one chance to maintain my $100 a month………..

Cheers mate.

Absolutely in agreement; it’s enough of a point of anger for me to even make an account and go out of my way to be as loud as possible about it.

Using ai bots for your company tells me, the client, that:

• The company doesn’t care to pay its workers or give jobs and would rather use ai than support someone’s family
• The company doesn’t care about its clients and if they’re distressed or in need to speak with a person, they aren’t worth the company’s time
• The company doesn’t care about sustainability, with the energy generation and water consumption needed to cool the ai machines that are actively draining cities of critical resources
• The company thinks the clients are stupid and can’t solve a problem themselves and that random generic text generation will appease them, like putting an ipad before a toddler
• The company doesn’t respect the client’s time OR their worker’s paid time and worth
• The company is cheap, self-interested, and can’t be trusted to care about anything but profit the very second opportunity to unethically make more profit comes up.
• The company doesn’t care about client security; information leaks happen constantly, and the client may be struggling with a time sensitive issue that requires quick solutions, but being forced to navigate ai means that if they are facing an emergency, no one’s there to back them up.
• The company doesn’t care for the elderly, those who need assistive devices, or have trouble navigating webpages on phones or other devices. To be able to effectively use a generative ai is a skill in itself, and not one that’s a common skill. Koodo doesn’t care for people who have trouble writing, be it intellectually or physically.
• All of this could be solved by just providing a phone number and person to person contact!!

This goes beyond “it’s hard to use”, it’s a matter of ethics for social health, sustainability, economy, it’s everything! And I’m tired and angry and going to be loud about it to anyone who’ll hear. Right now, Koodo is the biggest example of awful corporate ai.