Try Honesty

I was completely LIED to by a Telus rep.  Told the activation fee would be waived, it was not.  Told the first month of service would not be charged if i received no service/signal from my building (I did not immediately upon joining), but i was billed.  I also was forced into switching from Shaw to Koodoo in order to get a Telus internet promotion.  I suggested that it made sense to WAIT, until Telus internet was installed...rep Tony said No, that is not possible.  What kind of moronic response was that?!?!   Then sure enough, the incompetent 3rd party telus technicians couldn’t figure out how to squeeze a fibre optic wire through an already existing hole.  Wow.  I should have trusted my gutt and avoided Telus and it’s lesser services such as Koodoo completely.  What a scam company.  I asked to speak with a Manager but the Manager hid instead.  I asked for the Ombudsman contact information and the rep and Manager refused.  My account number is 40569144.  If there is a responsible employee at Koodoo or Telus who isn’t hiding behind their children working from home, I’d appreciate a call and a refund for the shitty service.