Does your Certified Pre-Owned Phone Require Repair?
Is your CPO (Certified pre-owned) phone not working like it used to? All CPO phones actually come with a 1-year warranty allowing you to send it out for repair if needed. In this article, we’ll be discussing where to go if you’re experiencing issues with your phone.
CPO iPhone
| In-Warranty | Out of warranty |
| Visit a TELUS or Koodo location as they can process CPO iPhone repairs. |
CPO Android
| In-Warranty | Out of warranty |
| Visit a Koodo Shop |
Reminder: It’s a good idea to back up your phone before sending it out for repair. Chances are they will perform a factory reset during the process and we wouldn't want you to lose any important data.
Good to know
90% of all device issues can be resolved by simply restarting the device. Try powering off your phone and giving it a few seconds before turning it back on. If that doesn’t work, backup your phone and try a factory reset.
Need help backing up your device or performing a factory reset? See our interactive tutorials for easy-to-follow visuals.
Note: If you have a non-Koodo phone that is not in the list, please refer to the manufacturer's website for further assistance.
