Wrongful roaming charges

That sounds frustrating; Christina Lake is definitely domestic, so those charges shouldn’t have hit. First, check your detailed PDF bill in Self Serve (pages 3-4 show the exact charges and what triggered them, like data pings, texts, or calls).

Easy Roam kicks in automatically if your phone connects to a foreign tower (even briefly near borders), charging once activated; receiving SMS is free, but anything else (like Live Voicemail) can trigger it. Turning off Data Roaming often isn’t enough; try Airplane mode ON, data fully OFF, or SIM out next time to avoid pings. More on charges here: https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling.

Do the charges show up on your bill yet? If yes, I can flag a rep; they can review and potentially reverse accidental ones. 

Thanks Robert, I meant to say wrongfully charged** and yes $32 has shown up on my bill it says days used (2) which can’t be correct as I was never in the US in the past few months. 

Hi ​@Kooltree, we’ve checked the charges you mentioned and as they are accidental roaming we have added a credit to your account, you can check it out in your self-serve. 

To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

For more details on how to prevent accidental roaming charges, you can check out this article.