Wrong Billing

You have likely had the regular bill generated around the time you cancelled, and then it was submitted. I’ll flag a rep to look into it to confirm whether or not that’s the final bill. It should be the case that the final bill will correct with pro-rated days. You also could get a full refund if you were within the usage limits Koodo has for a full refund. 

Hi there ​@Preeti11 We will gladly look into that for you. If you are referring to a trial period, you can download the service agreement as there is a section mentioning the details. We will also include a photo here: 

In order to check the details of the charges, you can download the invoice as PDF and they appear on the 3’rd page of the first invoice. The usage in the active period is over the mentioned threshold.

We have also sent you a private message in regards to the situation. Feel free to respond whenever you have the time.

156 CAD for the service (no phone taken), for less than 30 days, i am not even sure how You can charge this.

Thank You , I have not paid this , and they are charging 4 dollar as additional penalty for not paying the wrong bill.

i have already downloaded the invoice and they are no line items for the charges which is obivious as it’s fraudulent.

Please escalate this ASAP.

Can you login to your self serve account and download your detailed pdf ebill.

What does it say on pages 3 or 4 (under the Mobile services section)?

What charge is the erroneous charge or the one that was unexpected?

Note that with post paid accounts, on your first bill you are charged a pro-rated amount for the partial billing cycle and then 1 month ahead

Please see this article for the explanation

https://www.koodomobile.com/en/help/your-koodo-bill-after-youve-activated-a-new-account-or-added-a-new-line?srsltid=AfmBOooPXypWUOhckGLJgk6WmUc2I4G7YUDDuvrMx0VgIQ_zpZntr344

i already did, page 4 is blank, page 3 says 50 dollar for item returns unpaid, but we i have not taken any phone and there was free cancellation if cancelled within 30 days. 

I am really surprise to see how You are charging 156 CAD , this is day light Loot.

How does $50 for item return unpaid add up to $156?

Are you saying the other $106 is correct and the only issue is the $50 charge?

Can you post a screenshot of page 3 (just black out your name, account numbers, phone number)?

Okay , This is November Bill and you guys are keep adding the stupid charges , now i see it and adding penalty 

Connection Bill of 80 CAD , this was already not there , I took it as there was offer of full refund after 30 days , and I have corporate discount appled so that total monthly charges was less than 40 CAD 

you guys are adding stupid/fraudlent charges, these was not disccussed when I switched, It was said that if I am not staisfied I’ll get a full refund within 30 days.

Please rectify this ASAP else I need to escalate this to CCTS and post these exorbitant charges on social media so that the future customers don’t fall into this trap.

How and when did you sign up for Koodo?

How and when did you cancel your account?

i switched to Koodo starting November as part of Walmart corporate discount offer starting November, I am manager at Walmart. It was said to me that if i am not satisfied i can cancel withing 30 days will get a full refund.

I switched to another provider within a week as I was not satisfied with Koodo due to network issue in my area,

How did you switch? 

Did you sign up with another provider and port out?

 i retained my same number when switching to different provider.

If you sign up in store there is an $80 connection fee.  The rep at the store (I assumed you signed up at walmart) should have informed you of that.  This Connection fee is not refundable.

What does the same page of your December bill say?  Please post a screenshot from the december bill as well

No, there was no connection fee , and no other provder takes this, this was never informed. December bill is forward of November bill.

it was said to me that all the fees are waived and i’ll be getting around 35 CAD monthly bill.

This is really Fraudulent technique, let me take this up with CCTS and post on my soical media accounts.

If Dec is a forward of November then I dont see the $50 line fir item returns unpaid.

You are a manager at Walmart.  You could easily speak with your store rep who can explain the bill to you as well.

Unless there is a promotion where the connection fee is waived after meeting the required condition, the COnnection fee remains.  I would speak with the rep who signed you up at your store regarding this,

For a full refund you need to be within 15 days and meet the fair usage policy the rep mentioned above.

Also there is no way that the Dec bill is just a forward of the Nov bill if you transferred out within 15 days.  If this happened then you will at the very least get a credit for the unused portion of the advanced billing from Nov.8 to Dec.7.

If sounds like you are not understanding your bill or you are too lazy to review your Dec bill.

We are here to help, but you need show us where the error is.

As of right now, you are not showing any error.  And if you presented this to the CCTS, you wouldnt get too far either.

are You calling me LAZY?

This is what You call your customers or ex customers? 

Let me take this up with TELUS/KOODO leadership , what their customer service call to someone reaching out .

Will never again witch to Koodo and will ask my husband who is on Koodo to switch to some other provider

The representative committed to me there was FULL REFUND ON all FEES WITHIN 30 DAYS OF TRIAL , you can talk yourself if You would like/

btw, i have 100 other things to take care of, find the below screenshot of December bill which I said was FORWARD FROM THE LAST BILL, WHICH IS MENTIONED IN DECEMBER BILL.

Hi there ​@Preeti11  We have removed the shared pictures above as it includes personal information, like your account number and personal phone number. For security purposes, please mask any of these when sharing pictures. You can feel free to re-upload the pictures without the personal details. 

Jus to clarify, ​@Dennis  is not a Koodo official representative, as mentioned below his answer, in the grey text. We already sent you a message in private, you can feel free to continue the conversation with customer service there, if you prefer.

Thanks Koodo , people like DENNIS are defaming the KOODO brand and You have  just lost the customer FOREVER.

You should be taking against this guy.

So someone who is not a Koodo employee….any random can say something you don’t like about you, and that means you’ll quit that brand or service? Interesting choice.