It’s impossible to connect to a live person to deal with issues, im so frustrated. Before I left for a Dubai i did manage to speak to a rep to assist me with putting my phone service on hold. She told me that wasn’t an option because I had a tab from purchasing a new phone. She suggested easy roam and confirmed this would be set up for me. I was shocked when I saw my statement, 150$ in long distance charges. What was the point of me paying for easy roam. I spent hours trying to connect with someone while in Dubai only to be told they could reduce is by 27$ I explained that I was on the easy roam but they said they were legitimate charges. When I asked to dispute this they advised me to contact Telus, I couldn’t t use my phone because I feared additional charges so communication was by text, I tried to contact Telus but when I used my credentials to sign in it wasn’t accepted. I got the total runaround with the service reps and when they decided even though I wasn’t finished they would leave the chat and end the call. It’s impossible to get assistance that is helpful. Once my tab is paid I am cancelling my account with Koodo, worst phone company in my opinion. I’ve been a customer for 10+ years and was treated with such incompetence and rudeness.
