Why does my monthly mobile service fee go up? I am on a contract period

Hi there,

when you review the detailed PDF bill, what seems to be the increase in cost? Did something go up in price or has a credit gone away that was there before?

You can follow the steps here to download and review the bill. When you compare with the previous month, what has changed? : Viewing and downloading your bills | Koodo Mobile

Check your latest bill notice; Koodo sometimes announces plan rate increases (e.g., $34 to $46 starting March 2026) even on contracts. Any monthly credits or PAP setup? Log into Self Serve to confirm Tab balance and contract end date. If it looks off, reply with details. 

i checked last bill notice and see the Koodo notice about the rate increase. The fee increased $7(before tax). Why?

Interesting. This happened to somebody else recently and the result was that the price was only going up for month-to-month customers, however, they still received the notice. Though yours has actually increased.

To confirm, when you check your tab balance in self-serve does it still show a tab and tab bonus owing? If it does, I will flag a rep on here to investigate as this is not the first time this has come up. You’re correct, the price should not increase when under a contract term. If there is none left owing, then the contract has ended.

You can check the tab balance by following the steps here: Everything you need to know about the Tab | Koodo Mobile 

My Tab Bonus balance is negetive.

ok, thank you for checking. I’ll flag a rep to take a look.

Make sure you’re logged into the community using your Koodo Self-Serve credentials and they should be able to bring up your account. Their response times can vary, but they will respond here as I have. 👍

Hi ​@two_user 

We have forwarded the case and this is currently being looked into. We will let you know as soon as we have more details.

Thank you for your patience understanding!

​@two_user 

We are following up to confirm that in your case, there was an error regarding the increase.

We have just sent you a PM with more details, please check your community inbox when you get the chance.

Thank you!

Thanks. I have replied to your PM.