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I’m seriously thinking of cancelling KOODO. So frustrating to get a real person on the phone. My bank acct was compromised. Cancelled my MasterCard. They just sent me a new one. Koodo says they are charging me “$25 for missed payment. Not gonna happen. I’m cancelling!!! This is BS

Hi ​@DeeDee Michiels 

In case of an unsuccesful payment attempt through your bank account, a $25 NSF fee applies, for more details, please check the article here 

We recommend scheduling a call back through the virtual assist and speak with our Payment Support team, so they look into it further.

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