Hello,
I switched in 6th of December to Telus.
To my great surprise I was billed again by Koodo for all my three lines again in January (5th).
I logged into the Self-serve app and my last bill (2020-01-16) is in negative.
How and when do I get back the balance?
Thank you,
Best answer by Oliver C
Hi there,
To confirm is the balance owing on your final bill showing a negative balance?
If this is the case this is in fact a credit, not an amount you owe koodo but the other way around.Any credits over $5 on a cancelled account will be automatically processed within seven days from the first bill after cancellation.
The refund will be issued to the payment method on file, but if you used Visa Debit or didn't have autopay, you can expect a cheque in the mail, though it takes a while to show up.
https://www.koodomobile.com/en/help/your-koodo-bill-after-you-cancel
Hi there,
To confirm is the balance owing on your final bill showing a negative balance?
If this is the case this is in fact a credit, not an amount you owe koodo but the other way around.Any credits over $5 on a cancelled account will be automatically processed within seven days from the first bill after cancellation.
The refund will be issued to the payment method on file, but if you used Visa Debit or didn't have autopay, you can expect a cheque in the mail, though it takes a while to show up.
https://www.koodomobile.com/en/help/your-koodo-bill-after-you-cancel
In fact, in 6th December they debited my account for the due balance, then Telus ported my number.
In 5th January Koodo DEBITED my bank account as for a new invoice (i can see the debit operation in my bank account)
I logged into my self-serve account and to my surprise I have a NEGATIVE balance.
I understand from this that the last automatic debit was an error from their part. Am I wrong?
If I am not not, how can I get the money back?
+4In fact, in 6th December they debited my account for the due balance, then Telus ported my number.
In 5th January Koodo DEBITED my bank account as for a new invoice (i can see the debit operation in my bank account)
I logged into my self-serve account and to my surprise I have a NEGATIVE balance.
I understand from this that the last automatic debit was an error from their part. Am I wrong?
If I am not not, how can I get the money back?
Their system is a robot. It take/refund the amount stated in your monthly bill. Have you checked your bill in self-service to see if they debited the same amount stated in the bill?
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