Hello,
I’m new to Koodo (ported over from Telus to save a bit of money), although my initial e-mail order summary from Koodo showed that I’d get a $5 discount for 24 months:
TOTAL DUE MONTHLY | |||||||||||||||||||||||||||||||
Monthly charges $55.95 AB 911 Government Fee $0.95 $50 30GB UL Can Min SFD (4G Speed) $50.00 $0 Call Control $0.00 $0 Rollover Data $0.00 $5 Visual Voicemail $5.00 Subtotal $54.67 GST / HST $2.73 Total Due $57.40
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Best answer by Dinh
When I looked into the number above, the number didn't add up to the total amount. Was it the information in the summary of the bill? Could you download the PDF bill and check the page 3 and 4 of it? I think the credit might have been applied already.
As well, the first bill generally had a partial amount from the previous billing cycle.
Credits won’t immediately be reflected in your Self Serve account and will show only when your next bill is issued. So if you have nothing by next month, I would come back here.
Credits won’t immediately be reflected in your Self Serve account and will show only when your next bill is issued. So if you have nothing by next month, I would come back here.
Thanks Robert! I’ll wait until my next bill and keep an eye out. I appreciate the quick response. :)
+4When I looked into the number above, the number didn't add up to the total amount. Was it the information in the summary of the bill? Could you download the PDF bill and check the page 3 and 4 of it? I think the credit might have been applied already.
As well, the first bill generally had a partial amount from the previous billing cycle.
When I looked into the number above, the number didn't add up to the total amount. Was it the information in the summary of the bill? Could you download the PDF bill and check the page 3 and 4 of it? I think the credit might have been applied already.
As well, the first bill generally had a partial amount from the previous billing cycle.
Hello Dnh,
You’re right, I downloaded the PDF and it does show the discount as well as a partial charge on the temporary phone number that was assigned to me before I ported over my number. The $5 credit is only showing under the temporary number at the moment, so I’ll wait for my next bill to come through to see if it gets swapped around. I appreciate the insight!
+4it is good to know! If the credit doesn't show up on your next bill, you can comeback to the forum and someone will flag a rep to look into it for you.
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