There is an error on my latest bill that I need corrected.
Question
what do I ask Koodo assistant to connect with a rep for a billing error?
+4Hi
We are here to help!
If you are referring to the roaming charge, we have just looked into it and applied a credit for it since it was due to accidental roaming. Feel free to check the updated amount due in self serve.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
If you have other questions about the bill, please let us know and we will do our best to help!
I have checked my bill in self serve daily for five days and there has been no change to the amount.
+4I have checked my bill in self serve daily for five days and there has been no change to the amount.
They don't issue new bill. The existing bill remains the same.
Koodo typically give you credit in your account. I recommend you check the acct history to see if anything is posted there.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.