Hi, yet again I was charged roaming fees, despite not being not of the country. Not only that, but I was charged double. I was charged $32 extra for literally no reason. I never left the country and have roaming turned off. Please help!
Answer
was charged roaming fees but didnt leave the country
Best answer by Oliver C
To help prevent this in future, you may also want to try changing your carrier selection from automatic to manual and then Koodo if you haven’t already in addition to turning off roaming.
Just note this will have to be changed again if you reset the device but this should also help to avoid future charges. More info can be found below. 🙂
https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling
To help prevent this in future, you may also want to try changing your carrier selection from automatic to manual and then Koodo if you haven’t already in addition to turning off roaming.
Just note this will have to be changed again if you reset the device but this should also help to avoid future charges. More info can be found below. 🙂
https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling
+4Hello
We have reviewed the details and we have been able to remove the roaming charges since they were triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
We recommend switching data roaming off and also switch to manual network and select Koodo, this would prevent the connection to a US tower when near the border.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
Also, feel free to check the available plans in your self serve account, as you might be eligible for a Canada-US plan: https://www.koodomobile.com/en/help/changing-your-rate-plan
With a Canada-US plan, there will be no fees for when the phone picks a US tower while near the border. On top of that, you can use your phone without additional charges in US (some exceptions apply). More about Canada-US plans, you can find here https://www.koodomobile.com/en/help/traveling-with-your-canada-us-rate-plan
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