Hi ​@Lakhvinder 

We have looked into it and we can see the Seasonal hold is still active on your account.

Once you return, you can resume the services in self serve by choosing an in market plan and a perk.

Let us know if you have further questions.

Thank you for your reply..

I am looking for a discount..  I am unemployee & my circumstances are not allowing me to pay the seasonal hold charges as well. I got the discount for 5 months hence requesting to extends the wave off for $15 till 9th April. Requesting you to help me with this offer. 

Please do let me know if  you can provide the seasonal hold bill amount waived off.

​@Lakhvinder 

As much as we want to help, we are unable to apply a discount for the seasonal hold plan.

The benefit of the Seasonal hold is that it allows you to keep your phone number until your return.

We have sent you a PM with more details, please check your community inbox when you get the chance. 

Hi Team,

I didn't receive any PM details. I would request please suspend my sim and disconnect all the services. I'll take new connection when I fly back to Canada. Please help me with this 

Thanks

In that case, you can scroll down to the bottom of the page, and select facebook or twitter to diectly message to have your line cancelled. If you’re going to cancel anyways, and you like your number, you could consider porting out to a VOIP service to retain your number for free. But you’d have to get off of seasonal hold to get the text to approve a port out. There is a porting fee normally. If you don’t care for your particular number, you can just cancel.

Hi,

We see that you replied to our PM a few hours back. We have just replied to your message.