US roaming charges triggered with data off

Yes, outgoing texts trigger Easy Roam ($14/day US, even with data off); any tower ping, text, or call starts it. Receiving SMS is free though.

Check your detailed PDF bill (Self Serve, pages 3-4) for exact triggers/numbers.

To avoid next time: Airplane mode ON, data OFF, or remove SIM; data roaming toggle alone often fails.

For more info : 
https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling

If you want, I can flag a rep for you to review this. 

Hi Robert, 

Thanks for the quick reply. 

Here’s my bill breakdown (below) and it looks like my ‘extra’ is international sms? (see red circle). 

​@Robert T  thanks, yes, please flag this post for a rep. 

After looking closer at my bill, something doesn’t add up. The only thing I’m sure of is that I turned my data off before departing Canada and didn’t turn it back on until I was home. 

Unfortunately, this dosn’t tell us what triggered Easy Roam. When you go on the usage page of the bill, what does it say? 

Ok, interesting. But you're right, the usage part has more details. 

Check it out: 

Hi Flo Koodo, 

Thanks for joining the chat, I understand what you’re saying… of course it doesn’t fix the fact that $48 for a few text messages is insane 😀

But additionally, it looks like my ‘extra’ is international SMS? See red circle in screenshot above.

Shouldn’t these text be free? 

Unfortunately, the Easy Roam feature is triggered when you make or pick up a call, send a text message, or use data while abroad. https://www.koodomobile.com/en/help/easy-roam

It is true that incoming text messages are not subject to roaming charges, but ​@Flo Koodo mentioned that you sent a few outgoing text messages, which triggered the Easy Roam feature. Did you check your Self-Serve account?

You can either turn off Easy Roam to be charged at pay-per-use rates or remove your SIM card entirely from your phone to ensure that you will not receive any roaming charges in the future.

Thanks for joining the chat! ​@MilkyWay

Did you notice that it looks like I have an ‘extra’ on my plan? 

Seems to me like this should allow me to send and receive texts for free while abroad? 

​@Flo Koodo 

Looks like I should have free international text messages. See below… 

That is only available for text messages sent from Canada. Anything else will be subject to roaming charges. https://www.koodomobile.com/en/help/canada-wide-and-international-messaging

LOL, oh no… 😂

So I will end up paying $48 for 7 text messages sent in the states?

I understand, but this is insane!

I apologize for being very direct here... if I’m stuck with this charge, I’ll head over to the mall tonight to switch providers. Seems Freedom mobile is a much better option for everything. 

Maybe a dollar per message would be reasonable? 

​@Flo Koodo please reach out to me personally if there are any options for resolving this matter. 

If you are asking for a 1 time exception, I suggest requesting a callback via Koodo Assist to speak with a rep.  Note that any exceptions will be solely at the rep’s discretion

https://www.koodomobile.com/en/help?autobots=rollout

​@RyanW 

Just to top up on Dennis response, the charges are indeed valid, however if you would like to dispute them further, you can use the link shared by Dennis above, or you can send us a message on Social media

Thanks ​@Dennis ​@Flo Koodo Obviously I don’t want to leave Koodo, but I can’t pay $48 dollars for a few messages, just out of principle 😀 I’ve requested a call back from Koodo assist. 

Didn’t know you could do that. Thanks! Might have started there if I knew about it. The community seemed like the only option when I was looking for help earlier. 

The community is a great starting place.  Most issues are typically resolved without the need for a callback.  If the issue requires a call back we will let you know. 

​@Dennis Yes, then community was a big help! Thanks to everyone in this thread 😀 Appreciate it.