Hi Koodo Community team,
I am writing this post out of pure frustration as I have been trapped in a "cancellation loop" for my home internet service.
The Issue:
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Website Failure: The self-serve portal does not allow for online cancellation and directs me to call.
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Unreachable Support: I have spent hours on hold. Most calls never connect.
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The Transfer Trap: On the rare occasion I reach an agent, I am told I need to be transferred to a "specialized department." Every single time, the transfer either disconnects or puts me back into an infinite queue that never picks up.
I have already attempted to resolve this multiple times via phone and chat with no success. It is unacceptable that a customer is forced to keep paying for a service they cannot cancel due to non-functional support channels.
Action Taken: I have officially filed a complaint with the CCTS (Case #000001300349450).
What I need: I need a representative to contact me immediately to process the cancellation of my home internet service effective immediately!
I look forward to a swift resolution.
Regards, Ivan
