I need immediate escalation. I am being billed for a phone and line that I never requested, never received, and do not have in my possession. I have contacted Koodo seven times and the issue is still not resolved. My bill continues to show incorrect charges.
I’ve already tried every troubleshooting step on my end (cache cleared, incognito mode, multiple browsers). Nothing works, and I cannot reach a live agent through the standard channels.
I require this matter to be corrected immediately and the invalid charges removed. Please escalate this to a supervisor or the credit/billing department without delay and provide written confirmation that the unauthorized line/device will be reversed on my account.
I expect a response with a clear resolution path.
Thank you.
