Unfair practices

So there are 2 pieces here.  There is the Tablet Tab and Tab Bonus (this is the loan to purchase the tablet) that stops after 24 months.

https://www.koodomobile.com/en/tablets?INTCMP=KMNew_NavMenu_Shop_TABLETS

And then there is the Tablet Data Plan.  This the monthly plan for the service.

https://www.koodomobile.com/en/tablet-rate-plans?srsltid=AfmBOop1dYd0DsF1RuyLcQFzFzDOEDWBlrg4DKPqfcXpDev2W3EIYrzo

If you cancel your Plan early while there is still Tab and Tab Bonus remaining, then you will need to pay back the remaining amounts right away.

https://www.koodomobile.com/en/help/Tab-bonus?srsltid=AfmBOorMCS7oxFZOygUSCGATT1McAGiuRfcqVaNe8s_xlvEyYPhrDls-

Ok so this sounds resolved.

Please see my explanation above.

This should have been disclosed.  Are you 100% certain it was not disclosed?

Have you downloaded your detailed PDF ebill?

On pages 3 or 4 under Mobile Services, what charges and credits do you see?  Do you see prorated charges and credits too?

If you post a screenshot (black out any personal info), we can review the charges and credits in more detail

The Tablet plan was under suspension right after it was reported lost, Why charges continued on a suspended line after clearing the tab balance ?. I called them with this issue and  plan change for my phone (not Tablet) was offered to me from their end and I don`t recollect them bringing the plan change charge in our conversation. Attached is the promotion, I was sold online, I am pretty sure, we agreed for this plan. my current bill reflects something different from what was originally discussed and promised.

Suspending your line means, your line and sim from the lost or stolen device cannot be used to rack up overages.  However, you are still responsible for the normal billing charges.

https://www.koodomobile.com/en/help/reporting-your-lost-or-stolen-phone

Have you downloaded your detailed PDF ebill?

On pages 3 or 4 under Mobile Services, what charges and credits do you see?  Do you see prorated charges and credits too?

If you post a screenshot (black out any personal info), we can review the charges and credits in more detail

I don`t agree with your point of view, I reported it to be stolen and did my due diligence by calling them and I was told once I clear the tab balance, the line would be closed. I do not wish to post my bill on a public platform, 

Yes, but it being stolen doesn’t mean you get out of paying for the item. Even if it was accepted, that would be so rife with abuse of people calling in that a device was stolen and to no longer have to pay for it. Choosing a payment plan to buy something, instead of buying it outright, doesn’t mean you get out of paying for it if you damage or lose or it gets stolen. 

Unless you specified a cancellation date, I’m not sure why you were told that the line would be closed once 24 months passed. The line would continue to be active and be charged monthly. 

If you don’t want to post you bill regardless of covering up personal info, I can flag a rep to look into it if you like. 

Hi ​@GKG 

We have just sent you a PM with more details regarding the billing and the offer made by the rep for the new plan, please check your community inbox when you get the chance.

Regarding the tablet line, month to month services renew automatically each month unless the owner of the account is making a request over the phone to cancel the service.

You are digressing from the topic, Please read it once more, It was not about paying for the device in the first place!. Let us not assume that I was trying to get away from paying for the device that I legally held.

The question here is about ethics and unfair billing practice. Even now, my fundamental question is what should I pay for the suspended line that do not exist ? What if I were a senior or not a tech savvy person or cognitively incompetent ? I would be charged indefinitely  for a non-existent service? Also, why is that one cannot cancel a service by visiting a local authorized store ? When a local store can sell a plan/device/amend a plan, why can`t they close one ? 

There is a dedicated team responsible for trying to retain a customer when they call in. They want to field the customer to that team to try to save them as a customer.

The Tab is typically accompanied with a Tab Bonus. The reason for this is that Koodo is willing to sell you your device at a discounted price in order to retain and profit from you for using their services.  Otherwise Koodo would sell devices to any one even if they do not have a subscription plan with them.  This is why when a device is lost or stolen, the suspension is to protect the customer from unauthorized use of the line, but your regular billing still continues.  It is also why getting a device on a tab requires a minimum priced plan as well.

Regular paying that continues during suspension is clearly spelled out on the Koodo website

https://www.koodomobile.com/en/help/reporting-your-lost-or-stolen-phone

This is not a tech savvy requirement.  It is the defacto cellular contract scheme for all postpaid carriers in Canada.  

There is no such thing as a free lunch or a free device.  And a Discounted device comes with other costs.

Anyone who is cognitively incompetent likely wouldn't qualify for service.  

So yes, if you do not cancel your service, you will be charged indefinitely.

I think the issue here is not the policy.  But it is the fact that you were unaware, misinformed, or both.  As a customer, you also have the responsibility to review your bills to ensure there are no issues, errors, or misunderstandings.