My account is on hold while I am travelling. But Koodo is still charging me the regular monthly amount. Any suggestions on how to reach customer support?
Solved
unable to reach a customer support from overseas
Best answer by MilkyWay
There is a charge for the Seasonal Hold plan. It is $15 on a monthly basis. Based on the screenshot you provided, it seems to be the correct amount. https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling
We can help you out here on the community if you provide more details. You're charged the full amount every month?
Please find attached my account balance
There is a charge for the Seasonal Hold plan. It is $15 on a monthly basis. Based on the screenshot you provided, it seems to be the correct amount. https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling
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