Unable to cancel auto payment

Unfortunately, the only way is to log into your account and cancel the pre-authorized payment. You will need to schedule a callback through Koodo Assist to speak with a rep, as there is limited support in the Community for prepaid plans. https://widget.telus.tiia.ai/koodoprepaid/koodoprepaid.html

Do you have another canadian number that they can call that is not prepaid while you're out of country? Otherwise you cant receive the callback as prepaid wont work unless you're in the USA or Canada. They also wont call a non-canadian number.

You can also reach out to a prepaid rep through koodos social media pages Facebook and X(twitter) by sending a direct message. The correct social media accounts can be found by clicking the associated logos at the bottom of this page.