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Question

Tokenization Error 4001 When upgrading phone and adding a line

  • March 25, 2025
  • 1 reply
  • 47 views
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I have been trying to upgrade my phone for a few days and I keep getting an error message at check out:  Tokenization Error 4001

I called Koodo directly and started speaking with someone who put me on hold and then the call was disconnected. 

I’m not sure how to upgrade my phone through Koodo?

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    • Dennis
    • Mobile Master
    • 29080 replies
    • March 25, 2025

    This has been a recognized issue by Koodo and they are working on a fix.  I recommend trying again in a few days

     

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949

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